Viakoo Assist

The Viakoo Assist Service (VAS) is a managed service offering that provides the benefits of service assurance to physical security teams of all sizes.  Most physical security end users do not have onsite physical security experts, yet want to know that their security systems are being checked, watched over, and quickly fixed.  That is exactly what VAS does.

VAS is offered by integrators to their customers – providing a clear outcome – no missing video evidence!  As a managed service offering from the integrator, VAS fits with how many organizations buy IT and security solutions currently.

Missing video evidence is a problem that plagues the industry. All systems suffer from this. Too often, video stops recording for hours or days, and the stakeholders don’t know until it’s too late. Our Managed Service, Viakoo Assist Service, solves this problem

VAS Overview

How VAS Works

VAS offers the ultimate in proactive service assurance for your physical security systems.  The service works as follows:

  • Viakoo software agents are installed on the end user system
  • From that point forward, everything is handled for the end user to ensure that video evidence is always available:
    • The system is constantly being checked to make sure video is being recorded and stored properly
    • If an issue is detected we automatically diagnose the root cause of it and develop a fix-it plan
    • Your integrator, armed with detailed problem information and fix-it plan, is able to proactively resolve the problem – in most cases before any impact on video recording
  • A weekly operations report is generated, helping the end user to know what was done and to record the ongoing KPIs and operational status of their system.

Learn more about the outcomes of using VAS

Learn about how you benefit as an integrator from offering VAS

Interested in VAS? Sign up here