How Viakoo OnPremises Works:
For organizations requiring onpremises deployment, Viakoo can be deployed entirely on your own servers running VMware ESXi. Please review the infrastructure requirements with your Viakoo customer success manager. Additional maintenance charges apply.
System Requirements
Operations Diagram
 |  |  |
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|---|---|---|---|
| | |
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 | ✓ | ✓ | ✓ |
| CONTINUOUS AUTONOMOUS DIAGNOSTICS | ✓ | ✓ | ✓ |
| CRITICAL COMPONENT FAILURE ALERTS | ✓ | ✓ | ✓ |
| DAILY ALERT/TICKET SUMMARY VIA EMAIL | ✓ | ✓ | ✓ |
| CAMERA STREAM NOT RECORDING | ✓ | ✓ | ✓ |
| PROACTIVE ALERTS VIA EMAIL | ✓ | ✓ | ✓ |
| FIX-IT PLAN RECOMMENDATIONS | ✓ | ✓ | ✓ |
| EXPERT HELP VIA CHAT/EMAIL/PHONE | ✓ | ✓ | ✓ |
| ONE ADMIN PORTAL LOGIN | ✓ | ✓ | ✓ |
| SCALABILITY/SPAN OF CONTROL | Company, Region, or Site | Company, Region, or Site | Company, Region, or Site |
| INTERACTIVE WEB PORTAL | ✓ | ✓ |
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| PHONE APP | ✓ | ✓ |
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| TICKETING WORKFLOW | ✓ | ✓ |
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| PREEMPTIVE ADVISORY TICKETS | ✓ | ✓ |
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| FINDS CONFIGURATION MISTAKES DURING INSTALLATION | ✓ | ✓ | |
| DEVICE STREAM, SERVER, STORAGE DETAILS | ✓ | ✓ |
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| INVENTORY REPORTS | ✓ |
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| PERFORMANCE FLOW MAPS | ✓ |
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| RETENTION COMPLIANCE | ✓ |
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| SCIENTIFIC PROOF OF UPTIME AND PERFORMANCE | ✓ |
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| QUALITY OF SERVICE METRICS | ✓ |