Viakoo Assist: Outcome-Based Managed Services

What end-users want from an integrator delivering a managed service is a defined outcome.  Viakoo Assist Service (VAS) is an outcome-based managed services offering that provides the following:

  • Physical security failures are immediately identified to the integrator
  • Rapid fixing of issues because of automated root cause analysis and recommended fix-it plans
  • Consistent metrics tracked for system performance, uptime, and retention compliance
  • No need for informational truck rolls
  • Ability to fix some issues remotely
  • Elimination of missing video evidence
  • Happy end users, regardless of their size